Cargo Insurance Scheme Expanded to Protect Freight and Logistics Customers


DHL Global Forwarding recently expanded its 'all-risks' Cargo Insurance service to Ghana, Kenya, Morocco and Mozambique. While DHL says it aims to handle every shipment with utmost care, in the freight and logistics industry accidents, ranging from theft and breakages to natural disasters, can't always be avoided. DHL has developed Cargo Insurance services to protect customers against damage or loss during transportation. With its latest expansion, DHL Cargo Insurance is now available for customers from all industries across 74 countries worldwide.

Angelos Orfanos, Global Head of Marketing & Sales, DHL Global Forwarding, said: "With DHL Cargo Insurance we are offering our customers an opportunity to minimise potential impact of unforeseen external events. Our scale means we can arrange coverage between almost any country in the world and for any type of cargo including specialist, high risk or high-value goods. By continuously expanding our service we can support our customers where they operate, even in emerging and high-risk markets.”

DHL Cargo Insurance was developed by DHL's in-house Insurance & Risk Management group and underwritten by a major global insurer. It can be arranged as an annual policy to cover all the shipments transported with DHL Global Forwarding, or on ad-hoc basis per shipment when booking an air, ocean road or rail freight shipment. In detail, the insurer's policy covers the full commercial value of customers' goods as well as the transportation costs proportional to the loss or damage and an additional 10% of the goods value and freight.

Although Cargo Insurance is a global service, customers raising a claim will have access to a local service desk with agents who speak the local language and will settle the claim in local currency. With its Cargo insurance service DHL targets a maximum 30 day claim resolution time. By this, the customer’s cash flow and reputation can be protected and financial penalties might be avoided. DHL Cargo Insurance can be ordered without additional time or effort together with the booking of Air, Ocean, Road and Rail Freight shipments.

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